Updated January 1, 2018
What does this policy cover?
This policy describes how Crave Local and its associated or affiliated companies (also referred to as CraveLocal.com, “we” or “us”) will make use of your data to purchase services from our website (cravelocal.com).
It also describes your data protection rights, including a right to object to some of the processing which Crave Local may have in place for certain things like purchasing and advertising, or loyalty programs and coupons.
A summary of how we use your data
Crave Local uses your personal data to manage your relationship with us, allowing you to occasionally purchase from us, be invoiced, and to ensure that we can communicate with you efficiently and on a personal basis.
Data is shared with other members of the companies which are associated or affiliated with Crave Local, and third party agents who assist us with the sale of our services, like vendors who might need to fulfill an order.
Where we rely on your consent, such as for direct marketing or emails, you can withdraw or opt out of this consent at any time.
What information do we collect?
We collect and retain personal data about you when you interact with us and our websites, and when you purchase services from us. This includes:
Your email address
Your phone number
Your payment details (including your billing address, your PayPal account, or your bank or credit card details, as needed)
Information related to the browser or device you use to access our website;
How do we use this information, and what is the legal nature of this use?
We process this personal data for the following reasons:
To fulfill a purchase, or provide you with a service, like advertising.
Verifying your identity, so that we know you are human;
Receiving and confirming payments;
Communicating with you, which can include comments, questions, emails, and things like that;
Providing customer service and/or arranging the delivery or other services;
We also keep details where we have a legitimate interest in serving you better. This includes data required to conduct research, analysis and analytics.
Where you give us consent:
We occasionally may send you direct marketing or emails in relation to our relevant products and services, or other products and services provided by us, our affiliates and carefully selected partners. This can include things like new product announcements, limited offers, and special deals, for example.
In the future, we plan to place cookies and use similar technologies in accordance with our Cookies Policy. The information provided to you when those technologies are used will ask you for consent, and we will use the data for the purpose which we explain at that time.
Withdrawing consent or otherwise objecting to direct or email marketing
Whenever we need your consent, you will always be able to withdraw that consent or opt out, although unless you do not engage with or use the site at all, we may have other legal grounds for processing your data for other purposes, such as those described above.
In some cases, it is necessary to send you direct marketing or an important email without your consent, especially if it is an important announcement that directly relates to our interests. You reserve all rights to opt-out of direct marketing, or profiling we carry out for direct or email marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details described below.
What are my rights?
As a valued member of our community, you have the right to ask us for a copy of your personal data; to correct, delete or restrict (cease any active) processing of that personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
In addition, you can object to the processing of your personal data in some circumstances (in particular, if it is for a non-legal purpose, or where we are using the data for direct marketing).
Your personal rights are limited if, in order to fulfill your request, personal data about another user or person would be revealed, or if we are legally required to retain information, or have compelling legitimate interests or concerns in keeping this data for our protection.
To exercise any of these rights, you can get in touch with us – or our data management officer – using the details set out below. If you have unresolved concerns, please get in touch with us, so we can immediately remedy the problem.
How I get in touch with you about my data?
We hope that we can satisfy questions you may have about the way we process your data. If you have any concerns, or would like to opt out of direct marketing, you can get in touch with us at hello (at CraveLocal.com.
Who controls my data at Crave Local, and which affiliates might my data be shared with?
The data manager for your information is Crave Local. Your personal data may be shared with other members of our group and certain third party agents.
How long will you retain my data?
Where we process registration data, we do this for as long as you are an active user of our site, and for 24 months after this. If you’ve signed up to be a user, you’re still considered active until you request your content be removed.
Where we make use of personal data for marketing purposes or with your consent, we utilize the data until you ask us to stop, and for a short period after this (to allow us to put into action your requests). We also keep a record of the fact that you have asked us not to send you direct marketing, and all requests to remove processing of your data, so that we can respect your request in the future.
Where we retain personal data in connection with purchases, contracts, or other services, we keep the transactional data for seven years from your last interaction with us (or a longer period, as may be required by law).
Language and interpretation
This policy is written in English with an American audience as our intended users. In the event of any conflict in interpreting or an additional understanding required by the terms of this policy, the English version shall prevail.
To Contact the Corporate Office
Corporate Business Inquiries | VIP@CraveLocal
Marketing and Advertising Opportunities | advertise@CraveLocal
Press and Media Requests | press@CraveLocal
Career Opportunities | jobs@CraveLocal
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